Privacy Policy


1. Information We Collect
We collect both personal and non-personal information from users of the Pularide app. The types of information we collect include:

a. Personal Information

  • Account Information: When you create an account, we collect personal details such as your name, phone number, email address, and payment information (such as credit/debit card details or payment processor information).

  • Location Data: To provide you with accurate and real-time taxi booking services, we collect your GPS location when you use the app. This includes your current location when booking a ride and the destination you input.

  • Ride History: We collect information about your ride, such as pick-up and drop-off locations, trip duration, fare, and driver details.

  • Profile Information: You may provide additional information such as your profile picture or preferences related to your rides.

b. Non-Personal Information

  • Device Information: We collect technical details about your device, such as device type, operating system, IP address, app version, and browser type.

  • Usage Data: We collect data related to how you interact with the app, including pages visited, time spent on the app, and interactions with features such as ride requests or payment processing.

2. How We Use Your Information
We use your information for the following purposes:

  • Providing and Improving Services: To process your bookings, manage your rides, and deliver an optimal user experience.

  • Location Services: To track your current location for ride pickup and drop-off, as well as provide accurate navigation for the driver.

  • Customer Support: To respond to your inquiries, resolve issues, and improve our customer service.

  • Communication: To send you updates, promotions, ride receipts, and other notifications related to your account or rides.

  • Payment Processing: To process payments securely and facilitate transactions.

  • Analytics and Research: To analyze usage patterns, enhance the app’s features, and improve the overall user experience.

3. How We Share Your Information
We may share your information with third parties in the following situations:

  • Service Providers: We share your information with third-party service providers (such as payment processors, cloud services, or analytics providers) who assist in operating and improving the app.

  • Law Enforcement and Legal Requirements: We may disclose your information if required by law, regulation, legal process, or to protect the rights, property, or safety of Pularide, our users, or others.

  • Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of that transaction.

  • With Your Consent: We may share your information with third parties when you give explicit consent.

4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you delete your account, we will retain certain information for a period of time to comply with legal obligations, resolve disputes, and enforce our agreements.

5. Data Deletion Policy
You have the right to request the deletion of your personal information at any time. When you submit a deletion request, we will:

  • Permanently delete or anonymize your personal information from our active databases within 30 days, unless a longer period is required by law.

  • Remove your account details, ride history, payment information, and profile data, except where retention is legally necessary (e.g., for tax, accounting, fraud prevention, or regulatory compliance).

  • Ensure any backups containing your personal information are deleted or overwritten during the next scheduled system update cycle.

Please note that once deleted, your information cannot be restored. Some non-identifiable or aggregated data may be retained for analytics and service improvement purposes.

To request data deletion, please contact us using the details provided in the “Contact Us” section below.

6. Security of Your Information
We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information.

7. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access: You have the right to access the personal data we hold about you.

  • Correction: You can request correction of any inaccurate or incomplete information.

  • Deletion: You may request deletion of your personal information, subject to certain legal exceptions.

  • Opt-out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the instructions in the email or contacting us directly.

  • Location Data: You can disable location tracking in your device settings, although this may limit some functionality of the app.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

8. Children’s Privacy
Pularide does not knowingly collect or solicit personal information from anyone under the age of 16. If we learn that we have collected personal information from a child under 16, we will delete that information as soon as possible. If you believe that we may have information from or about a child under 16, please contact us immediately.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the updated policy on the app or via email. The updated policy will be effective as of the date specified at the top of this page.

10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, including exercising your rights or requesting data deletion, you may contact us at:

📧 Email: pularide64@gmail.com